Which Aspects Make A Great Colocation Provider

Many factors come into play in determining what makes a good colo provider. Sometimes referred to as colo, coloc, or co-location, they function as a large data center, serving many customers. Their primary purpose involves processing, storage, and security of data in off-site facilities. They are usually more economical than on-site installation.

With colocation services, specialty firms own the infrastructure, which they rent to clients. They include the necessary electrical power, air conditioning, and any other needed utilities. Customers receive access to equipment, space, and most important, network and telecommunications access. All data, physical and electronic, is safeguarded.

Good security means superior surveillance, restricted access, and continuous monitoring. Closed circuit TV may be in use. Although ID badges can be used, biometric identification, such as fingerprint or voice recognition, is common. Each customer has separate racks, cabinets, or cages, which should be locked. Center personnel often escort visitors to individual areas.

Computers functioning continually create a massive heat load. Therefore, quality climate control must be provided to keep temperature and humidity levels within certain parameters. Not doing so results in loss of data and possible destruction of sensitive equipment. Power losses also cause expensive losses, making an uninterruptible supply another necessity. Both generators and batteries are recommended for adequate electrical back up.

Fire is a ongoing hazard. Suppression is reinforced with extinguishers, smoke alarms, and sprinklers. Fire walls are necessary to keep blazes from spreading. Buildings must be strong enough to hold up in the event of a natural disaster, such as an earthquake or flooding. Areas subject of rioting or political strife should be avoided.

Network connectivity must be supplied by many carriers. Some centers offer hundreds of access sources, so that their clients are never without service, thereby avoiding unacceptable interruptions in the flow of information. Redundant data back-up systems are mandatory.

Contract terms differ significantly. A SLA, or service level agreement, allows a number of choices so that the colocation can customize its offerings. Hardware maintenance and up-dated software are among the additions. Most clients demand technical support be available 24/7 and duplicate data back-ups. Also of importance is compliance with accounting and data security standards, as specified by SSAE 16 and PCI.

Prices range broadly. Professionals recommend investigating several companies to evaluate options and the level of customer care. Ask for references, cost estimates, and how long they have been in business. If the facility isn’t located nearby, ascertain the quality of their remote support. Consider the training and competency of staff members.

Small companies needing expensive technology benefit most from the cost savings data centers offer. They also receive secure off-site storage, which permits them to use their company facilities for income-producing activities. Often they’re able to expand their businesses paying for expensive infrastructure. Their employees can devote time and effort to production, rather than data monitoring. Another component in what makes a good colocation provider is their ability to help clients avoid wasteful downtime.